
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
WHAT IS YOUR CANCELLATION POLICY?
Guests must notify us via email info@truenorthbasecamp.com
Cancellations made more than 30 days prior to arrival will receive a full refund.
Cancellations made between 29 and 14 days prior to arrival will receive a 50% refund.
Cancellations made less than 14 days prior to arrival are non-refundable.
No exceptions made to this policy (including weather), we do not hold credits for future use.
All refunds will be issued to the original form of payment.
CAN I BRING MY PETS?
Pets are allowed in campsites.
Pets are not allowed in cabins.
The cost is $10 per night per pet per campsite (a limit of two 40 lbs. pets).
Pets must be crated when left alone at campsites.
Pets must be leashed at all times in and around your campsite and while in common areas.
The credit card on file for the reservation will be charged $250 if any damage is caused by the pet(s).
If your pet is barking or shows aggression you will be required to leave without refund.
DO YOU ALLOW CAMPERS AND RVS RECREATIONAL VEHICLES?
Pop-up and teardrop campers are allowed up to 17' long.
We do not have hook ups, pull through sites or allow generators.
WHAT TIME IS CHECK IN AND CHECK OUT?
Cabins: Check in 4 p.m. / Checkout 10 a.m. CST.
Campsites: Check in 2 p.m. / Checkout 12 p.m. CST.
WHEN ARE QUIET HOURS?
Quiet hours are 10 p.m. to 8 a.m. CST.
You will be required to leave if you do not adhere to this policy and respect other campers.
HOW MANY TENTS ARE ALLOWED AT EACH INDIVIDUAL CAMPSITE?
Two tents are allowed at each site, maximum ten people at each individual campsite.
Different rules apply for the group campsite.
WHAT IS THE ADDRESS?
825 1st Street SW
Crosby, MN 56441
